We want you to know exactly what you are buying and what happens if something goes wrong. This Refund Policy is part of our Terms of Service and applies to every purchase from Gateway Into Day Trading LLC.
The short version: our products are digital and delivered instantly, so all sales are final once access is granted. Subscriptions can be cancelled anytime and will not renew, but past charges are not refunded. We always fix genuine billing mistakes. If something is wrong, email support@gatewayintodaytrading.com before contacting your bank.
1. Why sales are final
When you buy, you get immediate access to proprietary digital content: video lessons, strategies, signals, community discussions, and chart analysis. That content cannot be "returned" once it has been accessed or delivered. For that reason, by completing your purchase you acknowledge that you are receiving immediate access to digital content and agree that you lose any right to cancel for a refund once access is granted, to the extent permitted by the law where you live.
2. The Course (one-time purchase)
- The Course is a one-time purchase with instant access in the members area.
- All Course sales are final and non-refundable once your members-area access has been created, whether or not you watch any lessons.
- We do not offer refunds based on not having time to complete the Course, changing your mind, trading results, or disagreeing with the teaching style or strategy.
3. Live Signals and Private Discord (monthly subscriptions)
- Subscriptions renew automatically each month until you cancel.
- You can cancel anytime from the Billing page in the members area or by emailing support@gatewayintodaytrading.com. Cancellation stops future charges.
- After cancelling, you keep access until the end of the period you already paid for.
- Charges for past or current billing periods are non-refundable, including renewals you forgot to cancel, periods you did not use, and months with fewer signals than expected.
- We do not issue prorated refunds or credits for partial months.
4. 1-on-1 Mentorship
- Mentorship payments are non-refundable once you have been accepted and payment has been made, because we reserve limited time and seats for you.
- If you need to reschedule a session, give at least 24 hours' notice. Sessions missed without notice may be counted as used.
- If we have to cancel a session and cannot reschedule it within a reasonable time, we will offer a make-up session or refund the value of that session.
- If we end your mentorship because of a breach of our Terms, no refund is owed for remaining sessions.
5. When we will issue a refund
We will refund you, in full or in part, in these situations:
- Duplicate charge: you were charged twice for the same product by mistake.
- Billing error: you were charged the wrong amount, or charged after a cancellation that we received and confirmed before your renewal date.
- No access delivered: you paid but never received access, and we cannot fix it within 7 days of you contacting us.
- Unauthorized charge: you tell us promptly that a charge was not made by you, and our review supports it.
- Required by law: where consumer protection law where you live gives you a right to a refund that cannot be waived.
Any other refund is at our sole discretion, and granting one does not change this policy for future purchases.
6. How to request a refund or fix a billing problem
- Email support@gatewayintodaytrading.com with the subject "Billing."
- Include the email you used at checkout, the date and amount of the charge, and what went wrong.
- Please contact us within 14 days of the charge.
We aim to reply within 2 business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them. When a refund is issued, access to the related product ends.
7. Chargebacks
Please contact us before filing a dispute with your bank or card issuer. Most problems are solved quickly by email. If you file a chargeback for a purchase you made and received access to:
- Your access to all Services will be suspended immediately while the dispute is open.
- We will provide your bank with evidence of the purchase and your use of the Services, including your agreement to our Terms and this policy at checkout, login and viewing records, IP addresses, and communications.
- We may permanently close your account and decline future purchases.
See Section 9 of our Terms of Service for full details.
8. Changes to this policy
We may update this policy from time to time. The version in effect when you made your purchase applies to that purchase.
9. Contact
Email support@gatewayintodaytrading.com.
Gateway Into Day Trading LLC · Miami, Florida